Delivery & Shipping Terms
At EyeMyEye, we strive to ensure that your products reach you in the fastest possible time frame. All our products are tailor made for customers and the process includes multi-level quality checks & sanitization for a safe & secure dispatch every time.
You will also receive confirmation via Email/SMS once your orders are dispatched from our warehouse. The base timelines are given below:
Base Timeline For Dispatch:
| Category | ORDER READY TIME/DISPATCH TIME |
|---|---|
| Sunglasses | 2-5 Working Days |
| Eyeglasses | 3-5 Working Days |
| Prescription Sunglasses | 4-5 Working Days |
| Computer Glasses | 2-3 Working Days |
Post-dispatch, the delivery timelines slightly vary as per the city you are in. The same is given below in the form of a table.
| Location | Delivery Time After Dispatch |
|---|---|
| UK/US | 5-8 Working Days* |
*Subject to custom clearance.
Mode of Shipping:
- We’ve partnered with third party logistic service providers to manage product delivery. There may be certain areas / pin codes where the logistic partners have less reach/network. Hence, we urge our customers to check their pin code for serviceability at the time of order placement.
- Customers are requested to provide accurate, complete and correct shipping address aided with identifiable landmark for a hassle-free delivery. In failure of the same, the delivery & its timeline might get affected. In case the delay arises due customer’s unavailability / incorrect or incomplete details etc. EyeMyEye will not be held liable for the same at any given point in time.
- Certain conditions might result in delayed deliveries e.g.: Political restrictions/disruptions, Logistic issues/technicalities beyond the purview of EyeMyEye, Unsuitable weather, & other unforeseen circumstances.
- EyeMyEye shall make reasonable efforts to inform customers about the anticipated delay (if any) via Email / SMS.
- Post order dispatch, the customers are provided with a valid AWB / tracking number, that may / may not be subject to inconsistencies of time-lags arising at the end of the logistic partner.
Terms of Shipping in case of Non-Serviceable Pin Codes
- Prepaid orders with non-serviceable pin codes are sent through Speed Post.
- Eyemyeye.com will not be liable for any delays in delivery in such cases.
- Normal delivery & refund schedule will not be applicable for goods sent through Speed Post.
- In case of Prepaid/COD orders with non-serviceable pin codes, returns would have to be initiated by the customers themselves. EyeMyEye will reimburse courier charges of up to ₹65 via bank transfer to customers in this case.
*For Rural pin codes served by India Post, the delivery may take up to 30 days.
Convenience Fee:
*Convenience Fee of INR 2000 will be levied on all orders.
In case you have any further concerns, feel free to connect with our customer support team at helpdesk@eyemyeye.com.
