Let’s know the prerequisites. You must know about your -

• Prescription (if valid)

  It is suggested to visit your optometrist for the correct and current power details (prescription). Keep it handy before placing your order.

• Size of Frame

  If you have an old frame, read its dimensions from the inside of the temples or find out your perfect frames from our Size Guide.

• Face Shape

  You face shape plays a vital role in finding your perfect frames. Here’s our Face Shape Guide for your help.

Readily. Here’s our Frame & Face Shape Guide that’ll lead you to your eyewear.

Here are the steps:

• Sign In/Sign Up on eyemyeye.com
• Choose Eyeglasses/Power Sunglasses on the Home Page
• Filter as per your gender/collection/shape/color etc.
• When you find the frame you like, click on ‘Select Your Lenses’ & choose preferred lenses
• Fill in the required details at checkout & make your payment.

Note: Your Prescription will be taken post order placement.

Here are the detailed steps:

• Sign In/Sign Up on eyemyeye.com
• Choose Computer Glasses/Sunglasses on the Home Page
• Filter as per your gender/collection/shape/color etc.
• Click on “Add To Cart”
• Fill in the required details at checkout & make your payment.

Once you place your order, you will be directed to “Upload Prescription” Page.

In case you don’t have your prescription handy, you can also tap on “Update Later” & share your prescription within 7 days of placing your order. You can do so by going to My Orders > View Details > Upload Prescription Tab.

P.S. For higher eye powers, you may be asked to send your valid prescriptions via an email.

Your glasses go through several stages of strict quality checks to ensure that your power details match exactly with the finished product.

Rest assured, we will deliver your correct prescription.

Once the order is placed, our customer care executives will give you a call to confirm your order. In case you've made a mistake in entering your prescription, kindly update at this point. Any later, and you will have to cancel the order and place a fresh one.

There are two types of values- OD and OS in your prescription to denote Right Eye & Left Eye respectively. Values in negative stand for nearsightedness and positive ones for farsightedness

If you have astigmatism, you may see three filled sections under - Spherical, Cylinder and Axis.

• Spherical shows nearsightedness / farsightedness
• Cylinder can be positive or negative
• Axis ranges from 0-180 degrees

Sounds daunting? Have a quick look at our easy Prescription Guide & be a pro at reading your prescriptions.

Follow these simple steps to know your PD Value

• Place a ruler in millimeters on the bridge of your nose.
• Have a friend or family member face you at arm's length.
• Have them measure the distance between the center of both your pupils (the black dots in your eyes).

If you don't have someone to help you then face the mirror and try doing it yourself. If you own a pair of glasses currently, try drawing dots on your lenses with a magic marker or highlighter at the exact location of your pupils. This distance is your PD Value.

Yes. EyeMyEye ensures 100% secured payments. We go an extra mile to ensure that your online purchase is both smooth & safe. We use SSL encryption on our website & keep the information transmitted on our secure servers. Our third-party payment gateway makes sure your personal information is never transmitted or sold to anyone. Be assured of your privacy and information related to your transactions when purchasing from EyeMyEye.

We currently offer payment via Credit Card.

Add your favorite products to cart. At the checkout page, you will see a small window at the bottom left asking you to enter the applicable discount code. Click on 'Apply' once done.

Convenience Fee of INR 2000 will be levied on all orders.

Also, depending on your country, you may have to pay a custom duty on your purchase.

In case of No Payment Failure:

If you have not received any email/SMS confirmation kindly wait for an hour after placing the order. If the email still doesn't arrive, kindly give us a call at our customer care numbers mentioned above.

In case of Failed Payment:

Please try placing the order again. In case your money is deducted, the same will refunded within 7-10 days.

It’s okay. You can cancel your current order and place a fresh one. We will refund you for the payment you've made on the incorrect order. If possible, kindly cancel your order before dispatch.

You can connect with our customer care team in case you face any issues.

Our customers are our utmost priority. We respect your time a lot are always focused on resolving all your queries in real-time.

This delay might be a one-off due to overloaded call requests. We request you to give us 24 hours to get back to you. In case the revert is still due, feel free to mark an email on our support e-mail id.

The order status is displayed on the My Orders section when you sign-in. For a detailed view, click on View Details and then on Track Order link to know the status.

Additionally, you can monitor the progress of the shipment using the tracking ID/AWB number provided by the courier company on Track Order Tab.

You will find this information in your account's dashboard when you log-in to view your orders.

Yes, we do provide itemized receipts on all purchases. You can also sign-in to check the same under My Orders – View Details section in your account when your order is delivered.

Explore the detailed shipping terms here.

Our quality control team at EyeMyEye ensures thorough testing and examination of all the products prior to shipping, yet if you’ve received a damaged product or not as per your prescription details, you can initiate a “Return Request” in My Order - View Details section. Post which you can place a new order.

P.S. It is the customer's responsibility to not to accept shipment if damaged, or if the package is already opened. After opening the package, if the product is damaged, customer should write or call us at our customer support and log-in the issue on the same date of product received. If customer does not log-in the complaint within the time frame mentioned above, then he/she will not be eligible for free returns in such cases

In an unlikely event, if you’ve received an empty or partial order, kindly inform us at helpdesk@eyemyeye.com or call our customer care within 24 hours of receiving the box. We insist on informing us in the given timeline in order to avoid any further hassle. Any further delay shall result in no refunds/returns.

In case a product gets marked incorrectly ‘Delivered’ on the panel, kindly send us an email at helpdesk@eyemyeye.com or call our customer care within 24 hours. We’ll do our best to help you track your order.

eyemyeye.com offers a 14-Day Easy Returns policy to all its customers. Customers can raise a return-request within 2 weeks from the date of delivery, by logging into their accounts. Simply go to My Orders – View Details and initiate the returns process.

Once you initiate a refund request, we will contact you for your bank details.

Once the product reaches us in its original condition and clears quality check, we will process your refund in 10-12 working days.

Know our detailed refund timelines here.

As of now, we do not accept any request for change of credit card at any point.

Yes, returns are free of cost. If you have received a defective/damaged shipment or you are not satisfied with the product, you can opt for a free return. Once the product is shipped back to us, we will inspect the item & initiate refunds immediately.

P.S. If your package was damaged during shipment, then you can opt for a refund. In case the damage is known to customer after opening of the package, then customer has to update EyeMyEye customer support with details of the damage on the same date of product delivery. If customer fails to inform us of the defect within the above stipulated time, then EyeMyEye will not be liable to refund the product.

If you are not sure of the order you have placed, you can easily cancel it. Go to My Orders, select View Details and click on Cancel Order.

Cancellation requests are valid only until the product is dispatched. Once dispatched, you will have to receive the product and initiate a 'Return Request’ within 14 days of product delivery.

Kindly refer to the detailed cancellation policy here.

If you have trouble logging in or you need to reset the password, simply click on the Forgot Password link on the sign-in pop-up and follow the steps to retrieve the password. Please check your email including the spam folder for the password-reset email. It will help you create a secure new password for your account with us. You will also receive an SMS once your password is changed.

Add your favorite sunglasses & eyeglasses to cart and simply edit the address on the checkout page before placing the order.

Once the order is placed, our customer care executives will give you a call to confirm your order. In case you've made a mistake in your address, kindly update at this point. Any later, and you will have to cancel the order and place a fresh one. Do not confirm your order manually to avoid any further hassle.

If you want to deactivate your EyeMyEye account, please email us or call us on the above contact details and request for deactivation of your account. It will be processed within 14 working days.

Best Price Guaranteed is a cumulative of quality of product/s, delivery timelines, free case & cloth, coatings etc.

Yes, we offer 1-year conditional warranty on all products. For complete details, you may refer to our Warranty Policy here.

As of now, we do not offer any replacements.

However, in case if you have received a damaged product, kindly inform us on the date of delivery itself so that we can take further action. Any later, a Return Request will have to be placed post receiving the order.

Yes. We currently ship in UK & US apart from India.