Our lenses are custom-made for you. Once cut with your specific power & fitted in your desired frame, we cannot reuse the lenses again for anyone else. However, we really want you to be 100% happy with our products and services, which is why here’s a simplified cancellation policy for you.
Once your request is placed. You will receive an Email with all the necessary details. Any refund applicable will be made as per the Refund Policy.
|Complete Order Cancellation||Partial Order Cancellation|
|To cancel your full order, follow either one of the options below:
||Currently, partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.|
In case you’ve availed any offer while placing your order, make sure you go through the entire Terms & Conditions of the specific offer before initiating a cancellation request.
[Other T&Cs mentioned here will also apply]
We endeavor to ensure a purchase or an offer is completely fool-proof, however, in case of unethical purchase, the below policy terms may come into effect.
At EyeMyEye, we believe in a multi-layer quality check process so that you don’t have to face any inconvenience at all.
In a rare-event, if you don’t like what you’ve received, you can freely return the order within 14 days of receiving the same. We will not charge any additional amount from you within this period.
Customers can raise a return request for Eyeglasses & Sunglasses orders by following either one of the steps below:
You will receive a confirmation email with the details of the product pick-up.
All you need to do then, is pack the order including packing material, invoice, all accessories and keep it ready for pick up.
Once picked up by the courier partner, it takes about 1-3 days for the order to come back to us.
Our QC team will then check the product/s & once we are assured that all the items have been sent back and no damage is found / no accessory is missing, we will initiate the refund. This will take about 2-5 days.
While we strive hard to avoid any mishap during the entire packaging to delivery process, yet, if you’ve received a damaged pair, we request you to inform our customer care as soon as you find out.
Ideally, damage-requests can only be taken up to 24 hours. Customers are requested to share an email with us on firstname.lastname@example.org stating the damage & we will ensure a quick pick up.
You can then place a fresh order with us.
If a customer receives an empty/partial parcel of their order then he/she needs to inform the customer support team within 24hrs of the delivery.
Do note that if the packaging has been already opened/tampered with at the time of delivery and the customer still accepts it, Eyemyeye is not liable in such scenarios.
To initiate this process the customer has to follow the below steps.
If the customer still wishes that the product is returned, he/she needs to bear the cost of courier charges.
We have a transparent refund policy for all our customers. Let’s dive deeper
How Soon Will I Get My Refund?
Complete refund process normally takes about 10-15 working days. This includes time for inspection, confirmation & refund initiation.
Check all refund modes available & timelines below:
|PAYMENT MODE||REFUND MODE||REFUND PROCESSING TIMELINE
(FROM THE DATE OF ORDER CANCELLATION)
|Credit Card||Credit Card||10-15 Working Days|
* In case payment is made through UPI option, the refund would take more than 30 days.
As mentioned above, if valid, we will initiate your refund in your bank account. Our Customer Care will get in touch with you to get your complete Bank Account Details for the transfer.
Not if all the terms & conditions are met however,
Return/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.
Ray-Ban / Oakley / Vogue Eyewear
Refund for Vogue, Oakley & Ray-Ban Eyewear will be processed manually and might affect the refund timelines.
Once the product is picked up & reaches our warehouse, our quality team will ensure that there is no post-delivery damage to the product, its packaging, warranty card/s, case & other accessories. Post which the refund will be processed.
|If due to any reason the order isn't shipped by Eyemyeye.||Refund will be processed by Eyemyeye|
|If your shipping address is not serviced by our logistics division||Refund will be processed by Eyemyeye.|
|Faulty product delivery/damage in transit/wrong product delivery||Refund will be processed by Eyemyeye|
|Customer accepts tampered/damaged /opened shipment||Refund will be processed by Eyemyeye only if customer contacts Eyemyeye the same day.|
|Customer sends back product/s which are damaged post delivery /in used condition/are missing accessories||Refund Will Be Denied|
|If wrong prescription values are entered at the time of order placement.||Refund Will Be Denied|
|If user places multiple/bulk orders by unethical means and also returns the same.||Refund Will Be Denied
*Eyemyeye reserves the right to charge a substantial return fee from the user in this case.
In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific refund rules of that particular offer.
Warranty On EyeMyEye Products:
Warranty on Contact Lenses:
Warranty is provided by the brand/seller.
For any issues with product reach out to seller/brand.
Warranty on International Brands
Warranty for International Brands like Ray-Ban, Oakley, Vogue, Bausch & Lomb & Alcon is provided by the brand/seller.
For any issues with product reach out to seller/brand.