Make Your Glasses New Again

Broke your lenses too soon? Don't like too many scratches on them? Or got stuck with poor lens quality?

Whatever is keeping you away from wearing your stylish frames back again, we'll tackle the same head-on.
Let us replace your old lenses with brand-new ones so that you get to wear your eyewear - for as long as you want.

We do that with Quality, Precision & Utmost Care so that you don't have to part ways with your most beloved frames ever!

replace my lenses

Steps To Replace Old Lenses In Your Frame

FAQs:

1. What if the lenses I receive do not match my prescription power/have wrong/improper coating?

Although a rarity, in such a situation you can email us at support@eyemyeye.com detailing the issue. Once you raise the Replacement Request, our team will get back to you within 24 to 48 hours.

2. Is there any additional charge for delivery/pick up?

No. We believe in 100% transparency with our customers and the final price of the product includes all the charges. And, you are not required to pay anything in addition to that.

3. How long will the entire replacement process take?

You will receive your freshly repaired pair with new lenses within 7 days from the date of the pick-up.

terms & Conditions:

Pick-Up Guidelines:

Once you place the order for the lenses of your choice, we will collect your frames from your doorstep. Please ensure to place your eyeglasses’ frame in a protective eyewear case before handing it over to the pick-up agent. EyeMyEye will not be responsible for damage/s caused to the eyeglasses during the transit [to & fro], if the user fails to encase their eyeglasses in a protective eyewear case.

Cancellation Policy:

Once the frame has been picked up from your location, the order cannot be canceled.

Return/Replacement Policy:

Note: Lenses once purchased cannot be returned. Only one-time replacement is allowed within 2 days (48 hours) from the date of delivery.

You can replace your lenses within 2 days (48 hours) from the date of delivery if you have received lenses that –

  • Are scratched
  • Are damaged or broken
  • Have a wrong prescription power
  • Have a fitting issue
  • Have Improper/Wrong Coating

The eyeglasses will be picked-up again & sent back to our Warehouse where the Quality Team will cross-verify the issue. In case any error is detected, we will replace your lenses with new ones completely free of charge.

Procedure To Raise Your Replacement Request:

Write us an email at support@eyemyeye.com with a brief detail of the issue within 48 hours of receiving your order. Once we receive your mail, our team will reach out to you within 24 to 48 hours.

Warranty Policy on Lenses:

It is recommended that the customer checks for the warranty period for the specific lens of their choice before making the purchase on the lens selection page. [For full warranty details visit: https://www.eyemyeye.com/refund-policy/].

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